Automated Payment Collection for Telecoms
Chasing payments by hand eats your team’s time, and the bigger your customer base gets, the more of the week it takes.
Our software handles the whole payment lifecycle. Each invoice triggers collection on the schedule you set, so nobody has to log in and push buttons to get the money in.
Direct Debit goes through GoCardless, an FCA-authorised UK payment institution. Card payments run through your own Stripe account. You keep full visibility of every collection in one place.
What automated payment collection means
Automated payment collection means the billing software takes the money from each customer when an invoice falls due, instead of someone on your team logging in and triggering the collection by hand. It works for both Direct Debit and card payments.
Your customer sets up their payment method once in your branded portal. Every invoice after that is collected, reconciled and recorded automatically. If something fails, you see it straight away in the software, and the audit trail records every attempt.
Three Ways to Get Paid
Offer your customers the payment method that suits them. Every method is fully integrated.
Card Payments via Stripe
Collect payments through your own Stripe account. Credit cards, debit cards, Apple Pay, Google Pay, and more, depending on your Stripe settings.
Direct Debit via GoCardless
Set up Direct Debit mandates and collect payments on your schedule through GoCardless, an FCA-authorised UK bank payments provider. Often the most cost-effective way to get paid.
Invoice Payment Links
Each invoice includes a secure payment link. Customers click, pay, done. No chasing required.
The Payment Lifecycle
Four steps, all automated. From the moment a customer signs up to the payment landing in your account.
Sign-Up
Customers set up their payment method through a secure, branded page. Card details or Direct Debit mandates are stored safely.
Invoice Generation
The platform creates invoices based on usage and recurring charges. Everything is calculated and ready to collect.
Auto Collection
On the scheduled date, payments are collected automatically. No manual triggers, no forgotten invoices.
Reconciliation
Payments are matched to invoices automatically and can feed through to accounting software like <a href="https://xero.com/?xtid=x30safebillingplatform" class="text-blue-800 hover:text-blue-600 underline" rel="noopener">Xero</a> via our <a href="/services/api-access/" class="text-blue-800 hover:text-blue-600 underline">API</a>.
Advanced Collection Features
Beyond basic collection, the platform gives you control over every aspect of the payment process.
Custom Communications
Branded payment reminders, receipts, and failure notifications. Your customers hear from you, not us.
PCI-DSS Security
Card data is handled directly by Stripe. Raw details never sit on your systems and never sit on ours. Our software only ever sees a secure token.
Real-Time Dashboard
See collection status at a glance. Know who has paid, who hasn't, and what's pending.
Flexible Scheduling
Collect on specific dates, days after invoice, or custom schedules per customer. You set the rules.
Self-Service Payments
Your customers can manage their own payment details through the customer portal. Less work for you, more convenience for them.
- ✓ Update card details anytime
- ✓ View payment history
- ✓ Pay outstanding invoices instantly
- ✓ Download receipts and statements
- ✓ Set up Direct Debit mandates online
Payment Reporting
Know exactly where your money is. Clear reporting gives you the full picture of your collection performance.
Collection Performance
Track success rates, failed payments, and retries. Spot problems before they affect your cash flow.
Cash Flow Forecasting
See what's due and when. Plan your cash flow with confidence based on scheduled collections.
Customer Insights
Identify late payers and at-risk accounts. Take action before small issues become big ones.
The Cost of Manual Payment Processing
As your customer base grows, manually managing payments can take many hours of admin each month. That's time spent chasing invoices instead of growing your business.
Hours
Saved each month
Fewer
Invoices chased by hand
Less
Manual reconciliation needed
See payment collection in detail. Explore payment collection on the platform →
Payment collection FAQs
Which payment methods do you support?
Direct Debit via GoCardless, card payments via Stripe, and secure pay-by-link for one-off invoices. Most UK resellers run Direct Debit as the default because the fees are lowest and the failure rate is the most predictable.
Who handles the Direct Debit mandates?
Direct Debit collection is powered by GoCardless, an FCA-authorised payment institution regulated by the Financial Conduct Authority. Mandates are created, stored, and managed through their system. You keep full visibility of every collection inside the Safe Online Billing platform.
How are card payments handled?
Card payments are processed through your own Stripe account, which means the payment methods available to your customers (credit cards, debit cards, Apple Pay, Google Pay, and others) are determined by your Stripe settings. We integrate with Stripe but never see or store card details.
Is GoCardless included in every package?
GoCardless Direct Debit collection is available from the Standard package upwards. The Startup package does not include automated collection, but you can still record payments manually. Transaction fees are billed by GoCardless directly on their standard rates.
How is card data handled for PCI-DSS?
Card data is handled directly by Stripe, a PCI-DSS Level 1 certified payment processor. Raw card details never sit on your systems and never sit on ours. Our software only ever sees a secure token, which keeps the actual card data out of scope on both sides and keeps your own compliance footprint as small as possible.
Ready to get paid without the hassle?
Let us show you how automated payment collection works. It's easier than you think.
Arrange a Demo