Remote Hands billing support for telecoms resellers
Sometimes you need an expert to handle the tricky parts of your telecoms billing platform. Our team knows the billing configuration inside out and can do it for you.
UK-based, available 9am to 5:30pm Monday to Friday. Just tell us what you need.
What we can do for you
From tariff setup to system reviews, our team handles the tasks that take up your time.
Tariff Setup
We configure your rate cards, bundles, and pricing rules, including complex tariff structures.
Report Customisation
Need a report that doesn't exist yet? We build custom reports tailored to your business needs.
Issue Investigation
Where figures do not reconcile, we investigate the data and report what we find.
Data Manipulation
Bulk updates, data imports, and one-off corrections. We handle the heavy lifting so you don't have to.
Template Development
Custom invoice templates, email templates, and report layouts. Designed to match your brand.
System Review
A full review of your setup. We check your configuration, identify improvements, and make recommendations.
How it works
Hourly rates by package, with work estimated before it starts.
Request
Send us your request by email or through the platform. Tell us what you need and when you need it.
Assessment
We review the request and give you a time estimate. You approve the estimate before work starts.
Delivery
Our team completes the work during UK business hours. We keep you updated on progress.
Confirmation
We confirm completion and walk you through what we've done. You check it works as expected.
Pricing
Your hourly rate depends on your billing package.
| Package | Hourly rate | Retainer |
|---|---|---|
| Startup | £80/hr | — |
| Standard | £70/hr | ✓ |
| Premium | £60/hr | ✓ |
| Enterprise | £50/hr | ✓ |
All rates exclude VAT. Retainer arrangements are available from Standard upwards. Contact us to discuss a retainer that suits your needs.
Common requests
Here is a sample of what our customers ask us to do most often:
- ✓ Set up new carrier tariffs and rate cards
- ✓ Build custom invoice templates
- ✓ Investigate billing discrepancies
- ✓ Import customer data from other systems
- ✓ Create bespoke management reports
- ✓ Annual system health check and review
- ✓ Bulk price updates across customer base
Common questions
What are your working hours?
Our Remote Hands team is available during UK business hours: 9am to 5:30pm, Monday to Friday. For urgent issues outside these hours, Enterprise customers have access to priority support.
How quickly do you respond to requests?
We acknowledge requests within 2 hours during business hours. Simple tasks are often completed the same day. Larger requests get a time estimate so you know what to expect.
How is my rate determined?
Your remote hands rate depends on your billing package. Startup customers pay £80/hr, while Enterprise customers pay £50/hr.
What is the retainer option?
From the Standard Package upwards, you can arrange a monthly retainer for regular remote hands work. This gives you a fixed number of hours each month at a discounted rate. Contact us to discuss a retainer arrangement that suits your needs.
Do unused retainer hours roll over?
Monthly retainer hours are valid for that calendar month and do not roll over. If you regularly use fewer hours than your retainer includes, we can help you choose a better fit.
What if a task takes longer than estimated?
If we underestimate a task, we'll discuss it with you before continuing. You won't get a surprise bill. We're transparent about time and costs.
Describe the Work You Need
Tell us what you need done, and we will confirm how long it should take and what it will cost before we start.
Get in Touch