Custom Solutions
A custom package combines the users, capacity, processing frequency, branding and support you need where none of the standard packages fits, with development work where the platform needs to do something new.
We price it from your requirements and set out the cost and timetable in a written proposal before any work starts.
Talk to UsWhat Can Be Adjusted
The components a custom package is built from.
User Accounts
The number of staff users the package covers.
Customer Capacity
The customer limit, set for your current base and the growth you expect.
Processing Frequency
Monthly, weekly, daily or real-time CDR processing.
Branding Level
From your logo on invoices up to dealer and per-reseller branding.
Data Volume
Capacity set from your monthly call volumes and revenue.
Support Level
Email and phone support allowances agreed for your team.
How It Works
The steps from first conversation to a live platform.
Discussion
An initial conversation about your business, your customers and what you need from the platform.
Analysis
A detailed review of your volumes, workflows, integrations and growth plans.
Proposal
A written proposal with itemised pricing, a timetable and what is included.
Implementation
Configuration, any development work and migration of data from your existing system.
Ongoing Support
Support at the level agreed in your package.
Custom Development
Work outside the standard platform, quoted per project.
Bespoke Integrations
Connections to your CRM, provisioning, accounting or other systems.
Custom Reporting
Reports built to your specification for the metrics your business tracks.
Workflow Customisation
Changes to billing workflows where your process differs from the standard platform.
Feature Development
New features built for your requirements, quoted per project.
When a Custom Package Fits
A custom package suits a business that falls between the standard packages, for example needing more users than Standard without the rest of Premium, or one with an integration requirement the standard packages do not cover.
It is priced from the components you need, so it includes:
- ✓ Only the features you choose
- ✓ Configuration around your existing workflows
- ✓ Integrations with your current systems
- ✓ Support at the level you agree
Common Questions
How is custom pricing calculated?
From the users, customer capacity, processing frequency, support level and any development work you need. You receive a written proposal with itemised pricing before any work starts.
Is there a minimum spend?
There is no fixed minimum. A custom package can sit between two standard packages or go beyond Enterprise, and the proposal sets out the price.
How long does implementation take?
It depends on the scope: a configuration-only package is quicker than one with development work and integrations. The proposal sets out the timetable for your project.
Can I migrate from another billing platform?
Yes. We import your customer, service and tariff data, configure the platform and test it with you. Running a parallel billing period against your existing system is a sensible check before switching over.
Do I own any custom development?
Custom integrations and configurations built specifically for your account remain available to you throughout your contract. We retain the underlying intellectual property, but your data and configurations are always yours.
Can I start with a standard package and move to custom later?
Yes. A custom package can build on an existing standard package, keeping your current set-up and data.
Describe Your Requirements
Tell us what you need, and we will put together a proposal with itemised pricing.
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