Billing Solutions for Every Stage of Growth
A reseller billing a few dozen customers from one carrier needs different things from an operator processing millions of calls and supplying its own resellers.
This page sets out how the packages map to those situations: what changes as a reseller grows, and which features and package fit each stage.
Three broad stages
The sections below describe three broad stages: resellers setting up billing for a small base, growing resellers adding payment collection, branding and more carriers, and large operators running high volumes or supplying their own reseller channels.
The same platform covers all three. What differs is the package, how often call records are processed, and which features carry most of the work.
How to choose a package
Four questions settle most choices. Where they point to different packages, start with the higher one.
How many customers you bill
Startup covers up to 120 customers across its four sizes, and Standard from 100 to 800. Premium and Enterprise have no customer limit and are sized by users, revenue and calls instead.
How you collect payment and brand your billing
Direct Debit and card collection, brand colours and email from your own address start at Standard. A custom portal domain starts at Premium.
How often CDRs need processing, and from how many carriers
Monthly processing from one carrier on Startup, weekly from up to five on Standard, daily from any number on Premium, and real-time on Enterprise.
Whether you supply other resellers
Child accounts and per-reseller branding are an add-on on Premium and included on Enterprise, which comes with 10 child accounts.
The pricing page has the full comparison of features and prices.
Setting Up Billing for a Small Base
A reseller with a small customer base needs accurate, branded invoices at a cost the base can support, usually without dedicated billing staff.
Typical Requirements
- • A low monthly cost while the base is small
- • No dedicated billing staff
- • Branded invoices from the first customer
- • Usage from a single carrier
Package
The Startup Package, from £20 a month for up to 120 customers, with no setup fee and no minimum term.
What It Provides
- ✓ Invoices with your logo
- ✓ Monthly CDR upload and rating against your tariffs
- ✓ A customer portal for invoice downloads
- ✓ Remote Hands help with set-up at an hourly rate
Adding Collection, Branding and Carriers
As the base grows past the first hundred or so customers, more people work on billing, payments need collecting rather than waiting for, and usage arrives from more than one carrier.
Typical Requirements
- • Usage from several carriers
- • Team members need access to billing data
- • Full branding on invoices, emails and the portal
- • Direct Debit and card collection
Package
The Standard Package (£100/month) or Premium Package (£500/month). Full white-label branding, more users, weekly or daily processing, and payment collection.
What It Provides
- ✓ Full branding across invoices, portal, and emails
- ✓ Weekly (Standard) or daily (Premium) CDR processing
- ✓ Direct Debit and card collection scheduled from due dates
- ✓ API access to connect with your other business systems
What changes as you grow
Moving between packages tends to follow changes in how the business bills rather than customer numbers alone. Collecting payments rather than waiting for them, taking usage from more carriers, and needing brand colours or your own email address are the usual reasons to move from Startup to Standard.
Premium follows when the base passes Standard's limits, when the team needs write access to the API or webhooks for integrations, or when margin and commission need tracking alongside revenue. Enterprise fits operators supplying resellers of their own, or running volumes where real-time processing matters.
Your data and set-up carry across when you move, so the choice can follow the business rather than anticipate it.
Operators With High Volumes or a Reseller Channel
Larger operators may bill their own resellers as well as end customers, integrate billing with provisioning and CRM systems, and process call volumes in the millions each month.
Typical Requirements
- • Managing billing for multiple resellers
- • Processing millions of call records
- • Separate data and branding for each reseller
- • Integration with provisioning and CRM systems
Package
The Enterprise Package (£1,500/month) with child accounts. Real-time processing, per-reseller branding, full API access and Xero integration, with custom development available.
What It Provides
- ✓ 10 child accounts, each with its own branding, customers and billing
- ✓ Real-time CDR processing as carrier files arrive
- ✓ Full API access with webhooks for your other systems
- ✓ Two hours of email support a month, with phone support available
Common questions
How do I know which package fits?
Start with the number of customers you bill, then check the carriers, payment collection and branding you need. Where those point to different packages, the higher one is usually the right starting point. Full details are on the pricing page.
Can I move package as my business grows?
Yes. You can move to a larger size or a higher package, and your data and set-up carry across. Premium has a 6-month minimum term and Enterprise a 12-month term, so check those before moving up.
What if my business does not fit one of these descriptions?
Many resellers do not fit neatly into one. Book a demo and we will look at how you bill today, then suggest the package and features that match, or a custom package where none of the standard ones does.
What if I outgrow the Enterprise package?
Talk to us about a custom package. Above the Enterprise limits we look at your child-account structure, peak CDR volumes and any development you need, and quote for the work involved.
Is white-label included in every package?
Yes. Every package puts your logo on invoices and the customer portal. Brand colours and email from your own address start at Standard, a custom portal domain at Premium, and per-reseller branding for child accounts is an add-on on Premium and included on Enterprise.
How does the platform support regulatory obligations?
Compare the Packages
See every package side by side on the pricing page, or talk to us about your own customer numbers and carriers.
Match a Package to Your Business
Tell us how many customers and carriers you bill, and we can suggest the package and size to start with.
Arrange a Demo