Billing Solutions for Every Stage of Growth
Every telecoms reseller is different. A startup with ten customers has very different needs from an established operator processing millions of records every month.
We have packages and features for every stage. The three sections below describe the shapes of reseller we work with most often, what they typically struggle with, and which parts of our telecoms billing software fit each one.
Which sort of reseller are you?
Most UK resellers fall into one of three shapes: new resellers still finding their feet, growing businesses that have moved past the spreadsheet stage, and large operators running at scale or supporting their own reseller channels.
Our software covers all three. The difference between them is which features get used most heavily, which package size fits, and how much hands-on support you want from us along the way.
How to choose the right package
Three signals usually drive the choice. If they point at different packages, the higher one is the safer pick, because moving up is easier than dropping back down on the back of a missed billing run.
How many customers you bill
Up to about 100 fits the Startup package. From 100 to a few hundred suits Standard or Premium. A few thousand or more, or multiple resellers under your own brand, lands in Enterprise.
How much support you want from us
New resellers usually want more hands-on help with their first billing run. Established teams often just want predictable response times. Premium and Enterprise come with more support hours included.
How often you need CDRs processed
Monthly is enough for most resellers. Weekly or daily processing changes the cash-flow shape. Real-time CDR processing is an Enterprise feature and only earns its keep at scale.
The pricing page shows the full comparison if you want to map these signals against actual features and prices.
Just Getting Started
New resellers need their billing software to look professional from day one, on a budget that suits a business that does not yet have a large customer book to fund it.
The Challenges
- • Limited budget for billing software
- • No dedicated billing staff
- • Need to look professional from day one
- • Unsure which carriers and formats to expect
Our Solution
The Startup Package at £20/month. No setup fee. No minimum term. Everything you need to start billing properly.
The Outcomes
- ✓ Professional branded invoices from your first customer
- ✓ Automated CDR processing without technical knowledge
- ✓ Customer portal that makes you look established
- ✓ Time to focus on winning customers, not wrestling billing
Scaling Up
Once a reseller is past the first hundred or so customers, the billing job stops being something one person can keep on top of with a spreadsheet. Cash flow gets sensitive, and brand consistency starts to matter for credibility with bigger prospects.
The Challenges
- • Billing takes more time as the customer base grows
- • Team members need access to billing data
- • Full branding is important for credibility
- • Cash flow suffers with monthly-only processing
Our Solution
The Standard Package (£100/month) or Premium Package (£500/month). Full white-label, team access, faster processing, and payment collection.
The Outcomes
- ✓ Full branding across invoices, portal, and emails
- ✓ Weekly or daily CDR processing for faster billing
- ✓ Direct Debit collection to improve cash flow
- ✓ API access to connect with your other business systems
What changes as you grow
Most resellers do not jump straight from Standard to Enterprise. The path through Standard, Premium, and then Enterprise is gradual, and the trigger points are usually predictable.
Direct Debit volumes are often the first sign you need more from the platform: more failed mandates to handle, more reconciliation, and a wider spread of customer payment dates. Multi-tenant needs come next, when you start onboarding sub-resellers or branded channels of your own. Real-time CDR processing is the last big trigger, and only really earns its keep once you are running call volumes where a 24-hour processing lag costs you real money.
We watch for these signals during onboarding and during ongoing support, so the conversation about moving up happens before the current package starts to slow you down.
Running at Scale
Larger operators usually need more than billing for their own customers. They are supporting reseller channels of their own, integrating with provisioning systems, and processing volumes where every minute of software lag shows up in someone's working day.
The Challenges
- • Managing billing for multiple resellers
- • Processing millions of call records
- • Data integrity across a complex hierarchy
- • Integration with provisioning and CRM systems
Our Solution
The Enterprise Package (£1,500/month) with child accounts. Real-time processing, multi-level white-label, dedicated account management, and custom development.
The Outcomes
- ✓ Each reseller gets their own branded billing environment
- ✓ Real-time CDR processing for up-to-the-minute data
- ✓ Custom integrations with your existing systems
- ✓ Dedicated account management and direct access to the build team
Common questions and key terms
The questions resellers ask most often, alongside short definitions for the regulatory and reporting terms that come up most.
How do I know which package fits my business stage?
Pick by the number of customers you bill and the level of support you need. Startup suits resellers running a pilot or below around 100 customers. Standard and Premium cover most growing books, and Enterprise is built for operators running multi-tenant or multi-reseller setups. Full prices are on the pricing page.
Can I move package as my business grows?
Yes. Most customers move up at least once as their book grows or their support needs change. Upgrades take effect from the next billing cycle, with no penalty fees for changing.
What if my business does not fit one of these archetypes?
These are the most common shapes we see, but plenty of resellers do not slot neatly into one. Book a demo and we will look at how you actually bill today, then suggest the package and features that match. We do not have a sales script.
Are there regulatory considerations for new resellers?
What if I outgrow the Enterprise package?
Talk to us about a custom package. Above the Enterprise envelope we look at the actual shape of your operation, including child-account hierarchies, peak CDR volumes, and any bespoke development you need. Pricing is quoted for the work involved, not picked from a list.
Do you support customers who only sell white-label?
Yes. White-label is the default rather than an extra: every package puts your brand on invoices, the customer portal, and email. If you are running channels of your own, the child accounts feature gives each reseller their own branded environment under your umbrella.
What does ARPU mean?
ARPU (average revenue per user) is total monthly revenue divided by active customers. It is the easiest single number for tracking whether your customer mix is moving upmarket, and our reports break it down by package and segment so you can see where the change is coming from.
What is Making Tax Digital?
Making Tax Digital (MTD) is HMRC's rule that VAT-registered businesses must keep digital records and submit VAT returns through compatible software. UK telecoms resellers fall under MTD once turnover crosses the VAT threshold, and our platform keeps the digital records the rules require.
What does GDPR mean?
GDPR (General Data Protection Regulation) is the UK and EU data protection rule set, enforced in the UK by the Information Commissioner's Office. As a reseller you are usually the data controller for your end customers, and our UK hosting and audit trail are built to support that responsibility.
Who is Ofcom?
Ofcom is the UK communications regulator. It sets the general conditions every UK communications provider must follow, covering things like fair billing, complaint handling, and number portability. Our software is designed around those rules so you are not building compliance from scratch.
Find Your Perfect Fit
Not sure which package suits your business? Compare all our packages side by side, or talk to us and we will help you choose.
Ready to find the right billing solution?
Whether you are just starting out or running a large operation, we have a package for you.
Arrange a Demo