Telecoms Billing Packages
Four packages, each available in multiple sizes. Pick the package that matches the features you need, then choose a size that fits your current customer base.
You can move up a size or upgrade to a higher package whenever you are ready. No setup fees, no hidden charges, and all prices exclude VAT.
Startup
Everything you need to start billing your customers professionally.
- Monthly CDR processing
- Your logo on invoices
- Customer portal
- Email support available
Standard
More capacity, full branding, and payment collection for growing resellers.
- Weekly CDR, up to 5 carriers
- Full brand colours and fonts
- GoCardless payment collection
- Read-only API access
Premium
6 months minimum term
Advanced features, daily CDR, and full control for larger operations.
- Daily CDR, FTPS delivery
- Custom portal domain
- Commission and wholesale cost tracking
- Read + write API with webhooks
Enterprise
12 months minimum term
Real-time processing, reseller channels, and 10 child accounts included.
- Real-time CDR processing
- 10 child accounts included
- Full API, Xero, and BI
- Email and phone support
All packages include
Every package comes with the essentials you need to run your telecoms billing. No hidden extras.
What's included in each package
| Feature | Startup | Standard | Premium | Enterprise |
|---|---|---|---|---|
| CDR processing | ||||
| Processing frequency | Monthly | Weekly | Daily | Real-time |
| CDR sources | 1 carrier | Up to 5 carriers | Unlimited | Unlimited |
| CDR delivery | Manual upload | Manual / email | Manual / email / FTPS | Manual / email / FTPS / API |
| Outgoing CDR exportExport rated call data from the platform. | — | + | ✓ | ✓ |
| Billing & invoicing | ||||
| Invoice generation | ✓ | ✓ | ✓ | ✓ |
| Recurring charges | ✓ | ✓ | ✓ | ✓ |
| Invoice templates | Logo | Branded | Bespoke available | Bespoke included (1 design) |
| Tariff management | Multiple tariffs | Multiple tariffs | Full control | Full control |
| Fixed fee tariffsFlat-rate tariffs for services not billed by usage. | — | — | ✓ | ✓ |
| Commission tracking | — | — | ✓ | ✓ |
| Wholesale cost trackingImport buy costs to track margins and flag loss-making services. | — | — | ✓ | ✓ |
| Payment collection | ||||
| Automated payment collection | — | GoCardless DD | DD + Stripe | DD + Stripe + custom |
| White labelling & branding | ||||
| No Safe Online Billing brandingYour customers never see our name. Everything carries your brand only. | ✓ | ✓ | ✓ | ✓ |
| Logo on invoices | ✓ | ✓ | ✓ | ✓ |
| Full brand colours and fontsCustom fonts require a valid licence provided by you. | — | ✓ | ✓ | ✓ |
| Custom portal domain | — | — | ✓ | ✓ |
| Dealer brandingBrand the platform for your own dealers, with separate logos and colour schemes. | — | — | + | ✓ |
| Customer portal | ||||
| View and download invoices | ✓ | ✓ | ✓ | ✓ |
| Usage and spend visibility | — | ✓ | ✓ | ✓ |
| Recent call and spend viewCustomers can see recent calls and running spend between billing cycles. | — | — | ✓ | ✓ |
| Customer self-serviceCustomers can manage their own account details and preferences. | — | — | — | ✓ |
| Reporting & analytics | ||||
| Invoice history and statements | ✓ | ✓ | ✓ | ✓ |
| Audit log | — | ✓ | ✓ | ✓ |
| KPI and dashboard data feeds | — | — | ✓ | ✓ |
| Custom reportsBespoke reports built to your specification. | — | — | + | + |
| Revenue and margin BI | — | — | — | ✓ |
| Integrations & API | ||||
| API access | — | Read-only | Read + write | Full access |
| Webhooks | — | — | ✓ | ✓ |
| Xero integrationSync invoices and payments directly to your Xero account. | — | — | + | ✓ |
| Custom developmentBespoke integrations and features built to your requirements. | — | — | + | + |
| Reseller channel | ||||
| Child accountsSeparate billing platform instances for your resellers. Enterprise includes 10; additional accounts available on request. | — | — | + | 10 included |
| Per-reseller branding | — | — | + | ✓ |
| SAFE CRM (add-on) | ||||
| Deal pipeline and forecastingConfigurable pipelines, sales targets and a forecast priced from your real tariffs. | + | + | + | + |
| Quotes and proposalsQuote from real product records, offer good/better/best options, and take acceptance online. | + | + | + | + |
| Renewals radarContracts ending in the next 30, 60 or 90 days, with the revenue at stake. | + | + | + | + |
| Credit control and dunningStaged chasing, payment arrangements and holds, driven by live invoice balances. | + | + | + | + |
| Sequences and campaignsAutomated follow-up cadences and bulk correspondence with UK consent rules applied. | + | + | + | + |
| Customer health and margin watchNightly churn-risk scoring and below-cost flags drawn from live billing data. | + | + | + | + |
| Remote hands | ||||
| Hourly rateOur team handles configuration, data imports, and technical tasks on your behalf. | £80/hr | £70/hr | £60/hr | £50/hr |
| Retainer option | — | + | + | + |
| Support | ||||
| Email support | + | 30 min/month | 1 hr/month | 2 hrs/month |
| Phone support | — | — | + | + |
| Contract | ||||
| Minimum term | None | None | 6 months | 12 months |
Common questions about pricing
Is there a setup fee?
No. There are no setup fees on any of our packages. You pay the monthly price and that is it. We will help you get set up and import your data at no extra cost.
Can I change my package later?
Yes. You can upgrade or downgrade your package at any time. If you upgrade, the new pricing takes effect from the next billing cycle. If you downgrade, we will work with you to make sure the transition is smooth.
What happens if I go over my call limit?
We will let you know before you hit your limit. If you regularly process more calls than your package allows, we will suggest moving to the next tier. We will never cut off your billing mid-cycle.
Do you offer a free trial?
We do not offer a self-service free trial, but we are happy to give you a full demo of the platform and walk you through how it would work for your business. Book a demo and see it for yourself.
What payment methods do you accept?
We accept Direct Debit through GoCardless, bank transfer and card payments through Stripe. Most customers pay by Direct Debit as it is the simplest option. We send you an invoice each month with full details.
What does "available, charged separately" mean?
Some features (like custom reports, Xero integration, and custom development) are available but are not part of your monthly subscription. We quote for these on request. There is no obligation, and you only pay for what you actually need.
What is remote hands?
Remote hands is our team carrying out technical tasks on your behalf: importing data, setting up tariffs, configuring the platform, and so on. Every package includes access to this service at a discounted hourly rate. Standard and above can also arrange a monthly retainer. See our Remote Hands page for details.
Want to see the platform before you choose? Explore the telecoms billing platform →
Not sure which package is right?
Book a demo and we will walk you through the options. No pressure, no hard sell. Just honest advice from people who know telecoms billing.
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